What should a couple do if a wedding gift arrives damaged?
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Direct answer
Document the damage and packaging promptly, then contact the sender or retailer through the agreed purchase or delivery process.
Keep the receipt or gift reference where available and avoid using, repairing or discarding the item before the next steps are clear. Identify whether the damage occurred in transit or was present before dispatch without making unsupported accusations. Remedies depend on the transaction and applicable rules. A courteous private message usually preserves more useful options than a public complaint that exposes the giver's details.
Sources used
Happy holidays! Shopping tips from the FTC
US Federal Trade Commission
Recordkeeping and checking shipping, returns and warranties. Weddme's wedding checklists are editorial applications, not claims of automatic local refund rights.Source checked:
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