Wedding Beauty & Grooming

How should a client respond if a booked salon adds unagreed service charges?

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Direct answer

Ask for an itemised explanation and compare the charge with the confirmed booking before authorising additional work or payment.

Separate a service you requested later from an item already included in the package. Keep messages, the quotation and receipts, and ask the manager to record any resolution. Do not assume a foreign consumer guide establishes the remedy available locally. Clarifying the price beforehand is best, but an unagreed wedding-day charge should still be explained rather than accepted only because the client is under time pressure.

Evidence

Sources used

Official Consumer Guidance · 2018

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Recordkeeping and checking shipping, returns and warranties. Weddme's wedding checklists are editorial applications, not claims of automatic local refund rights.

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